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Netpilot Hardware Support - ADP
Service and Support from ADP
ADP - The Company
ADP Dealer Services UK Ltd [formerly Kerridge Computer Company Ltd] delivers both core software products and a comprehensive portfolio of services to automotive and commercial customers within the UK. The UK company is just one part of the global ADP organisation, with has its head office in North America and over 4,500 associates world-wide. ADP is committed to delivering cost effective solutions that aim to benefit and support each customer whilst laying a foundation for future growth.
ADP Services, which primarily focuses on delivery within the UK, offers a range of solutions that include networks, managed networks and network security, hosting and disaster recovery services, office systems and Managed Desktop Services, Convergence solutions and Printing services, via an KPrint product. ADP also engages with a number of partners such as Equiinet, in order to deliver the service portfolio and hardware.
For more information about ADP, please visit www.adpdsi.com.
NetPilot Support
The Helpdesk is available within the hours of 08.30-18.00, Monday to Friday (excluding English Bank Holidays). Calls can be logged by telephone, fax or e-mail (logging calls by email and fax is only recommended for LOW priority calls where an immediate response is not required).
Helpdesk Tel: 0117 900 1005 |
Email: dsi_contracts@adp.com |
Fax: 0117 977 4601 |
The support contract offers:
- Full helpdesk and remote support facilities for NetPilot hardware and operating system
- Service swaps for faulty hardware, including on-site engineering support
NetPilot failure may result in:
- No incoming or outgoing e-mail for up to 30 days
- No Internet access for up to 30 days
- An out of warranty repair charge of approximately £400 to £500
- Product repair lead-time of up to 30 days
- Potential loss of DHCP/File Server/Intranet access for up to 30 days
Service Levels
-The Helpdesk will endeavour to respond to calls within four hours
- ADP will endeavour to provide a next day on-site, engineer and parts service
NetPilot Maintenance - 8-Hour Response
Advanced Warranty Replacement
The replacement unit is sent to site for the customer to fit, a courier will collect the faulty unit on delivery.
* If you wish to take out a maintenance contract at this time, both the warranty replacement and/or the engineer charges will be reduced by 50%.
Advanced Replacement - Out of Warranty
The unit will be sent back to Equiinet for a 30-day fixed repair price.
* If you wish to take out a maintenance contract, ADP will supply a new unit under the standard terms of the hardware maintenance contract. However, the fixed repair price from Equiinet will still apply, although the lead-time for delivery of a working unit will be significantly reduced.
For quotations please contact the ADP contracts department:
Contact Tel : 0117 972 1491 |
Email : dsi_contracts@adp.com |
Fax : 0117 971 9885 |
General Contact Information:
ADP Dealer Services UK Ltd
515-517 Stockwood Road
Brislington
Bristol
BS4 5LR
Tel: 0117 9721491
Fax: 0117 9719885
Web Site: www.adpdsi.com.
Hardware Support Partners |
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