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Netpilot Hardware Support -
The Chewton Group
Service and Support from The Chewton Group
The Chewton Group are the only Equiinet NetPilot support provider that can offer dedicated hardware and software support on the entire NetPilot range.
The Chewton Group's technical support desk provides the highest level of support and guidance on all major aspects of NetPilot hardware and software.
It boasts over ten cumulative years of experience on all versions of NetPilot from the original NetPilot Mark One through to the latest NetPilot v4 UTM products.
The Chewton Group are the only providers of hardware and software support for End of Life NetPilot Models: NetPilot Mark 1, NetPilot 2.2, NetPilot Lite.
Reasons to purchase a NetPilot Support Contract
• In the event of a hardware failure on a NetPilot that is still in its 12-Month manufacturer's warranty the NetPilot will have to be returned to Equiinet for repair. The turn round time for this repair is up to 30-days.
• In the event of a hardware failure on a NetPilot that is out of its manufacturers warranty a standard charge of £400 - £500 will be incurred and this repair will also take up to 30-days.
Therefore, could your organisation run without E-Mail and Internet Access for up to 30-days?
NetPilot Support Contract Provides
• Unlimited support calls
• Remote support diagnostic facilities for NetPilot hardware and software
• Advanced Replacement NetPilot's in the event of a hardware failure
Service Levels
• Technical Support is available 9.00am 5.00pm, Monday to Friday (excluding Public Holidays)
• Support Calls are responded to within four hours from initial call being logged.
• Advanced Hardware Replacements are provided on a timed next-day delivery
Helpdesk Tel: 01761 490 077
Email: contracts@thechewtongroup.com
Fax: 01761 490 797
Quotations
Please contact The Chewton Group for a quotation on a NetPilot Support Contract.
General Contact Information
The Chewton Group
The Old Dairy
Lady Farm
Chelwood
BRISTOL
BS39 4NN
Tel: 01761 490 999
Fax: 01761 490 797
Web Site: www.thechewtongroup.com
Hardware Support Partners |
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