Call forwarding is the ability to decide which business calls to take, to send to voicemail, and forwarded. With Equiinet Call Forwarding, you can have calls automatically forwarded to any phone in the world.
Customize days and hours of operation with specific routing rules and greetings.
Routing schedule allows calls to your sales department to transfer to one agent on Mondays and Wednesdays, and to another agent the rest of the week.
Set after-hours to route calls to an answering service, directly to voicemail, or elsewhere, or any number.
Play custom greetings and music on hold during specified date ranges, for holidays, vacations, and special events.
Give each employee and department their own extension and create unique answering rules as needed.
Distribute your call load and reduce your revenue loss that comes from lost calls. Reduce the number of missed calls with call forwarding.
Calls can also be routed using ring groups so that each employee receives an even share of calls each day.
Time-based routing routes callers to reps based on the time of day that they call and helps companies provide service 24-hours a day.
Equiinet’s call forwarding capabilities are included as part of our telephone service. Contact us today to learn how we can help your business to success!
Contact us for a full demo and see for yourself how Equiinet can help your organization.
Let us show you how save money, increase productivity and change the way you communicate!